This tutorial is about How to Install and Configure Awesome Support Plugin in WordPress
Awesome Support is one of the popular help desk plugins for customer support in the WordPress plugin library. The basic features are available in the free version of this
How to Install and Activate Awesome Support Plugin
For installing awesome support plugin follow the simple steps mentioned below to install and activate the plugin.
Step 1: First, to log in to the WordPress admin dashboard.
Step 2: Now, you will see the option “Plugins” on the left-hand side panel of the WordPress dashboard. Click on “Plugins,” then select “Add New.”
Step 3: You will see a search bar on the top right-hand side corner of the dashboard. Search “Awesome Support Plugin”.
Step 4: After that, you need to click on “Install Now.”
Step 5: After installation, you will need to activate the Awesome Support Plugin to use it on your site. Now, click on “Activate.”
Now you have successfully installed and activated the plugin. You can allow your users to submit the tickets and build an easy-to-use help desk using this plugin.
How to Setup Awesome Support Plugin
After activating the plugin on your site, you can start using this plugin on your site. You need to do some settings before getting started with ticket submission. We have explained step by step guide below on how to use the Awesome Support Plugin,
Step 1: First of all, you need to do some settings before getting started. Click on “Tickets,” you will have a ticket list. Above the list, you will see the popup message for settings up the plugin settings. So, click on “Click here to get started.” Or you can skip that step and start adding the tickets.
Step 2: It will redirect you to the settings page. You can easily moderate the options or features you want to use. The setup wizard will help you to quickly configure your new support system so that you can start processing customer requests right away. So, the first step will be “Product Setup.” If you are offering multiple products on your site, then you can click “Yes.” If you only provide Support for one product, you do not need to turn on multi-product support. Now, click on “Continue” to move on.
Step 3: Now, the second step is the “Submit Ticket page.” You have to create a new page that users can access to submit tickets to your new support system. However, the page first needs to be added to one of your menus so that the user can easily access it.
( To add a new menu to your page, you can go to the Appearance option on the left-hand side panel. And then select the “Menus” option. Now, enter the Menu name and moderate the settings of menus. After that, click on “Create Menu.” You can add this menu to any page of your site. Click on “Save Menu.”)
Step 4: Once you create the menu, go back to the setup page of the “Submit Ticket page.” Select any available menus. Then click on “Continue.”
Step 5: Now, you will have the “My ticket page” section. Select the menu which you want to add on the “My ticket page.”
Step 6: You can also add a priority field to your tickets. Also, you can configure the priority level of the ticket from the Ticket section. Click on “yes” if you want to add a priority field. Moreover, if you’re going to assign a department to your tickets, you can click on the “yes” option. Then click on “Continue.”
Step 7: After that, you will see “Existing Users.” You can allow users to submit the ticket based on their role. By default, none of your existing users will be allowed to submit a ticket. However, you can adjust this based on your existing user roles. If you do not choose any roles, then only new users will be allowed to submit tickets.
If your menus are active in your theme, your users will now be able to register for an account and submit tickets. You can now access your support tickets and other support options under the new “Tickets” menu option. After that, your users can easily submit the ticket from the front end. This way, you can easily set up the Awesome Support plugin. If you want to change the above settings, you can go to the “settings” option under the “tickets” section on the WordPress dashboard. You can check the front end of your site to check whether users can submit the ticket properly or not.